Shipping & Returns
7 Day Dispatch
Orders are dispatched from Melbourne or Sydney depending on your unique order. We guarantee dispatch within 7 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive an order confirmation within 72 hours from placing your order. A tracking number will be sent as soon as your order is dispatched.
Get in touch
If you have any questions about your order, please contact us anytime. We will get back to you within 24 hours.
Care Instructions
How do I take care of my jewelry?
14K Gold
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order.
Sterling Silver
Gently rub the surface with the cloth included in your order.
Do you have a warranty?
Yes! For 1 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply email us @ info@mallalieu.com.au or call 0421 149 266 and we’ll send you a replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!