Shipping Policy

Processing Times

All orders are carefully prepared and typically dispatched within 1–3 business days.

During busier periods or new arrivals, processing times may vary slightly — we always aim to move as efficiently as possible while maintaining care in how each order is handled.

Shipping Within Australia

We offer a range of shipping options, including standard and express delivery, available at checkout.

Delivery timeframes will vary depending on your location and the service selected.

Tracking

Once your order has been dispatched, you’ll receive a tracking number via email so you can follow its journey.

Delivery

We work with trusted shipping partners to ensure your order arrives safely.

While most deliveries arrive within the expected timeframe, occasional delays can occur due to factors outside our control, such as postal service disruptions or peak periods.

Pre-Order Items

From time to time, we may offer selected pieces on a pre-order basis.

This means the item is secured for you in advance and will be dispatched once it becomes available.

Estimated dispatch timeframes will always be noted on the product page at the time of purchase.

If your order includes both in-stock and pre-order items, your in-stock pieces will be dispatched first so you can begin enjoying them sooner.

Your pre-order item will then be sent separately once it arrives.

A Note on Timing

If you’re purchasing for a specific date or occasion, we recommend selecting express shipping or reaching out to us ahead of time.

We’re always happy to help guide you toward the best option.

Questions

If you have any questions about your order or delivery, feel free to get in touch.

📧 info@mallalieu.com.au