Refund policy

Returns and exchanges

We want you to feel confident in what you choose. If something doesn't feel quite right once it arrives, we're here to help you find the best way forward.

We accept returns within 7 days of delivery for a refund, or within 30 days for a store credit — with the exception of SALE items. To be eligible, your item needs to be:

• Unworn and unwashed
• In its original condition
• With all tags attached

Getting started is easy. First, create a customer account on our website — just click the account icon in the top right-hand corner of the homepage and follow the prompts. Once you're set up, email us at info@mallalieu.com.au with your order details, and we'll guide you through the rest.

If your order was placed through our Try Before You Buy service, slightly different terms apply — just get in touch and we'll talk you through it.

Refunds & Store Credit

Here's what to expect, depending on when your return reaches us:

Within 7 days: Refund to your original payment method Within 30 days: Store credit, issued at 100% of the purchase value After 30 days: May be accepted at our discretion, issued as store credit only

Store credit tends to be the more popular choice among our clients, simply because it offers a little more flexibility while you find the right piece. If a return arrives after the 30-day window, we may still accept it at our discretion — though only as store credit, and only if the garment is still part of our current season stock. Anything outside that will be returned to sender.

A couple of things to keep in mind: your original shipping costs aren't refundable, and return shipping is your responsibility unless the item turns out to be faulty.

Sale Items

Items purchased on sale are final — they're not eligible for return, refund or store credit, unless they're faulty. We assess any faulty claims on a case-by-case basis.

Faulty Items

We take great care in selecting and preparing every piece before it reaches you. That said, if something arrives faulty, please get in touch as soon as you notice — we'll assess the issue and sort it out promptly, with a repair, replacement or refund in line with Australian Consumer Law.

A Note on Choosing Well

Not sure about fit, fabric, or whether a piece will genuinely work in your wardrobe? We're always happy to talk it through — a quick conversation can make all the difference, and help you feel confident from the very beginning.

Call us on 0421 149 266 or email info@mallalieu.com.au — we're here to help!