Returns, Refunds & Store Credits
Policies
Returns, Refunds & Store Credit
We want you to feel confident in what you choose. If something isn’t quite right when it arrives, please get in touch and we’ll help you work out the best way forward.
Change-of-mind returns
We accept eligible change-of-mind returns:
- Within 14 days of delivery for a refund to your original payment method
- Between 15 and 30 days after delivery for store credit
Returned items must be:
- Unworn and unwashed
- In their original condition
- Returned with all tags attached
Original shipping costs are non-refundable, and return postage is the customer’s responsibility unless the item is faulty.
How to request a return
You’ll first need to create a customer account on our website. Select the account icon in the top-right corner of the homepage and follow the prompts to create or access your account.
Then email info@mallalieu.com.au with your order number, the item you’d like to return and the reason for your return. We’ll guide you through the next steps.
Please wait for your return to be approved before sending anything back.
If your order was placed through our Try Before You Buy service, separate return terms apply.
Refunds and store credit
Within 14 days of delivery
You can choose:
- A refund to your original payment method; or
- Store credit for 100% of the item’s purchase price
Between 15 and 30 days after delivery
Eligible returns will be issued as store credit for 100% of the item’s purchase price.
After 30 days
Change-of-mind returns requested after 30 days may be considered at our discretion. If accepted, they will be issued as store credit only.
Sale items
Sale items are final sale and can’t be returned for a change of mind, refund or store credit.
This does not affect your rights if an item is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
Faulty items
We take care when selecting, checking and preparing every piece.
If you believe something you’ve received is faulty, please contact us as soon as you notice the problem. Include your order number, a brief description of the issue and photographs where possible so we can assess it properly.
Depending on the circumstances, we’ll arrange an appropriate repair, replacement or refund in line with Australian Consumer Law.
Your rights in relation to faulty items are not limited to the change-of-mind return periods listed above.
Not sure before you order?
If you’re unsure about the fit, fabric or whether a piece will genuinely work in your wardrobe, please ask us. A quick conversation can make all the difference—and we’d much rather help you choose well from the beginning.